I R I S C O M P U T E R S

IRIS CARE is a dedicated division in IRIS COMPUTERS to cater to the IT SUPPORT SERVICES requirement of our Partners across India.

IRIS CARE is an enabled ONE STOP SHOP for our Partners to select and choose the right fit SERVICE PRODUCT for servicing of IT Hardware supplied by them to their end customers covering different OEM’s.

The total operations of IRIS care handled by an exclusive team of 8 members who are supporting over 3000 partners of Iris Computers with their prompt response to their enquiries and requirements.

The business portfolio of IRIS CARE is divided in two parts:

  • Warranty Extension Support Packs
  • Annual Maintenance Contracts

For both of these portfolios, IRIS is T1 Distributor with different OEM. These details are as under

WARRANTY EXTENSION SUPPORT PACKS (CARE PACKS)

IRIS CARE offers complete range of Care Packs for different OEM’s for their IT Hardware Products. The details of products for all OEM’s is given below:

HP CARE PACKS
PRODUCT BUSINESS MODEL
HP LAPTOPS MOQ & B2B
HP DESKTOP
HP WORKSTATION
HP PRINTERS
HP REINVENTED WARRANTY OFFER FOR SELECT 200/300 SERIES NOTEBOOKS @Rs1299/- EXCLUSIVE DISTRIBUTION
HPE SERVERS/ STORAGE B2B
PRODUCT MANAGER Mr DEEPAK SETHI Mobile: 7838897931 Email: deepak.sethi@iriscomputers.net
DELL CARE PACKS
NPOS: Near Point of Sale APOS: After point of Sale
PRODUCT BUSINESS MODEL
DELL LAPTOPS B2B
DELL DESKTOP
DELL WORKSTATION
DELL SERVERS/ STORAGE
PRODUCT MANAGER Mr DEEPAK SETHI Mobile: 7838897931 Email: deepak.sethi@iriscomputers.net
SCHNEIDER ELECTRIC
APC UPS
PRODUCT BUSINESS MODEL
IN WARRANTY APC SIB PACK upto 20KVA UPS MOQ
APC UPS AMC above 20 KVA B2B
PRODUCT MANAGER Mr DEEPAK SETHI Mobile: 7838897931 Email: deepak.sethi@iriscomputers.net
LENOVO
LENOVO MA PACKS ( MAINTENANCE PACKS)
PRODUCT BUSINESS MODEL
LENOVO SERVERS B2B
LENOVO BLADE SERVERS
LENOVO BLADE CHASSIS
LENOVO STORAGE
PRODUCT MANAGER Mr DEEPAK SETHI Mobile: 7838897931 Email: deepak.sethi@iriscomputers.net

ANNUAL MAINTENANCE CONTRACTS

IRIS CARE provides the Back to Back AMC Service with End Customer Specific SLA in partnership with OEM’s. The details are as under:

HP CARE PACKS
PRODUCT BUSINESS MODEL
HP LAPTOPS MOQ & B2B
HP DESKTOP
HP WORKSTATION
HP PRINTERS
HP REINVENTED WARRANTY OFFER FOR SELECT 200/300 SERIES NOTEBOOKS @Rs1299/- EXCLUSIVE DISTRIBUTION
HPE SERVERS/ STORAGE B2B
PRODUCT MANAGER Mr DEEPAK SETHI Mobile: 7838897931 Email: deepak.sethi@iriscomputers.net
DELL CARE PACKS
NPOS: Near Point of Sale APOS: After point of Sale
PRODUCT BUSINESS MODEL
DELL LAPTOPS B2B
DELL DESKTOP
DELL WORKSTATION
DELL SERVERS/ STORAGE
PRODUCT MANAGER Mr DEEPAK SETHI Mobile: 7838897931 Email: deepak.sethi@iriscomputers.net
 
SCHNEIDER ELECTRIC
APC UPS
PRODUCT BUSINESS MODEL
IN WARRANTY APC SIB PACK upto 20KVA UPS MOQ
APC UPS AMC above 20 KVA B2B
PRODUCT MANAGER Mr DEEPAK SETHI Mobile: 7838897931 Email: deepak.sethi@iriscomputers.net
LENOVO
LENOVO MA PACKS ( MAINTENANCE PACKS)
PRODUCT BUSINESS MODEL
LENOVO SERVERS B2B
LENOVO BLADE SERVERS
LENOVO BLADE CHASSIS
LENOVO STORAGE
PRODUCT MANAGER Mr DEEPAK SETHI Mobile: 7838897931 Email: deepak.sethi@iriscomputers.net
BACKEND SERVICES DELIVERED BY IRISCARE TEAM

IRIS CARE team ensures that the commercial documentation between Partner, IRIS & OEM is error free so as to ensure seamless delivery of physical services to the End Customers by OEM’s. To achieve this objective, IRIS CARE TEAM performs the following set of activities:

  • Complete validation of the Bill of Material submitted by the Partner.
  • Advise Partner on the right selection of Care Pack for the OEM Product
  • Quick processing of B2B pricing requests.
  • Help and guide Partners for registering the warranty Extension on OEM Portal
  • Regular follow up with OEM for timely update of data on OEM Portal.
  • Support and Help Partners in case of delay of data update/wrong data on OEM Portal
  • Timely processing of AMC Contract Documents and sharing of the same with Partner