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IRIS CARE is a dedicated division in IRIS COMPUTERS to cater to the IT SUPPORT SERVICES requirement of our Partners across India.
IRIS CARE is an enabled ONE STOP SHOP for our Partners to select and choose the right fit SERVICE PRODUCT for servicing of IT Hardware supplied by them to their end customers covering different OEM’s.
The total operations of IRIS care handled by an exclusive team of 8 members who are supporting over 3000 partners of Iris Computers with their prompt response to their enquiries and requirements.
The business portfolio of IRIS CARE is divided in two parts:
- Warranty Extension Support Packs
- Annual Maintenance Contracts
For both of these portfolios, IRIS is T1 Distributor with different OEM. These details are as under
WARRANTY EXTENSION SUPPORT PACKS (CARE PACKS)
IRIS CARE offers complete range of Care Packs for different OEM’s for their IT Hardware Products. The details of products for all OEM’s is given below:
| HP CARE PACKS | |
| PRODUCT | BUSINESS MODEL |
| HP LAPTOPS | MOQ & B2B |
| HP DESKTOP | |
| HP WORKSTATION | |
| HP PRINTERS | |
| HP REINVENTED WARRANTY OFFER FOR SELECT 200/300 SERIES NOTEBOOKS @Rs1299/- | EXCLUSIVE DISTRIBUTION |
| HPE SERVERS/ STORAGE | B2B |
| PRODUCT MANAGER | Mr DEEPAK SETHI Mobile: 7838897931 Email: deepak.sethi@iriscomputers.net |
| DELL CARE PACKS | |
| NPOS: Near Point of Sale APOS: After point of Sale | |
| PRODUCT | BUSINESS MODEL |
| DELL LAPTOPS | B2B |
| DELL DESKTOP | |
| DELL WORKSTATION | |
| DELL SERVERS/ STORAGE | |
| PRODUCT MANAGER | Mr DEEPAK SETHI Mobile: 7838897931 Email: deepak.sethi@iriscomputers.net |
| SCHNEIDER ELECTRIC | |
| APC UPS | |
| PRODUCT | BUSINESS MODEL |
| IN WARRANTY APC SIB PACK upto 20KVA UPS | MOQ |
| APC UPS AMC above 20 KVA | B2B |
| PRODUCT MANAGER | Mr DEEPAK SETHI Mobile: 7838897931 Email: deepak.sethi@iriscomputers.net |
| LENOVO | |
| LENOVO MA PACKS ( MAINTENANCE PACKS) | |
| PRODUCT | BUSINESS MODEL |
| LENOVO SERVERS | B2B |
| LENOVO BLADE SERVERS | |
| LENOVO BLADE CHASSIS | |
| LENOVO STORAGE | |
| PRODUCT MANAGER | Mr DEEPAK SETHI Mobile: 7838897931 Email: deepak.sethi@iriscomputers.net |
ANNUAL MAINTENANCE CONTRACTS
IRIS CARE provides the Back to Back AMC Service with End Customer Specific SLA in partnership with OEM’s. The details are as under:
| HP CARE PACKS | |
| PRODUCT | BUSINESS MODEL |
| HP LAPTOPS | MOQ & B2B |
| HP DESKTOP | |
| HP WORKSTATION | |
| HP PRINTERS | |
| HP REINVENTED WARRANTY OFFER FOR SELECT 200/300 SERIES NOTEBOOKS @Rs1299/- | EXCLUSIVE DISTRIBUTION |
| HPE SERVERS/ STORAGE | B2B |
| PRODUCT MANAGER | Mr DEEPAK SETHI Mobile: 7838897931 Email: deepak.sethi@iriscomputers.net |
| DELL CARE PACKS | |
| NPOS: Near Point of Sale APOS: After point of Sale | |
| PRODUCT | BUSINESS MODEL |
| DELL LAPTOPS | B2B |
| DELL DESKTOP | |
| DELL WORKSTATION | |
| DELL SERVERS/ STORAGE | |
| PRODUCT MANAGER | Mr DEEPAK SETHI Mobile: 7838897931 Email: deepak.sethi@iriscomputers.net |
| SCHNEIDER ELECTRIC | |
| APC UPS | |
| PRODUCT | BUSINESS MODEL |
| IN WARRANTY APC SIB PACK upto 20KVA UPS | MOQ |
| APC UPS AMC above 20 KVA | B2B |
| PRODUCT MANAGER | Mr DEEPAK SETHI Mobile: 7838897931 Email: deepak.sethi@iriscomputers.net |
| LENOVO | |
| LENOVO MA PACKS ( MAINTENANCE PACKS) | |
| PRODUCT | BUSINESS MODEL |
| LENOVO SERVERS | B2B |
| LENOVO BLADE SERVERS | |
| LENOVO BLADE CHASSIS | |
| LENOVO STORAGE | |
| PRODUCT MANAGER | Mr DEEPAK SETHI Mobile: 7838897931 Email: deepak.sethi@iriscomputers.net |
IRIS CARE team ensures that the commercial documentation between Partner, IRIS & OEM is error free so as to ensure seamless delivery of physical services to the End Customers by OEM’s. To achieve this objective, IRIS CARE TEAM performs the following set of activities:
- Complete validation of the Bill of Material submitted by the Partner.
- Advise Partner on the right selection of Care Pack for the OEM Product
- Quick processing of B2B pricing requests.
- Help and guide Partners for registering the warranty Extension on OEM Portal
- Regular follow up with OEM for timely update of data on OEM Portal.
- Support and Help Partners in case of delay of data update/wrong data on OEM Portal
- Timely processing of AMC Contract Documents and sharing of the same with Partner
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